FAQ's
Frequently Asked Questions (FAQs) - Trandze
Welcome to Trandze! We’re here to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some of the most common questions about our services, including Cash on Delivery (COD), shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our support team.
General Questions
1. What is Trandze?
Trandze is a leading e-commerce platform offering a wide range of products, from fashion and electronics to home essentials. We aim to provide a hassle-free shopping experience with secure payment options, including Cash on Delivery (COD).
2. How do I create an account?
Creating an account is easy! Simply click on the "Sign Up" button at the top of the page, enter your details, and verify your email address. You can also sign up using your Google or Facebook account.
3. Is my personal information safe with Trandze?
Yes, your privacy and security are our top priorities. We use advanced encryption technology to protect your personal and payment information.
Cash on Delivery (COD)
4. What is Cash on Delivery (COD)?
COD allows you to pay for your order in cash when it is delivered to your doorstep. This option is available for select products and regions.
5. Is COD available for all products?
COD is available for most products on Trandze. However, some high-value items or specific categories may require prepayment. You’ll see the available payment options during checkout.
6. Are there any extra charges for COD?
No, there are no additional charges for using Cash on Delivery. You only pay the total order amount at the time of delivery.
7. What if I’m not available to accept the COD order?
If you’re unavailable, our delivery partner will attempt to reach you again. If the second attempt fails, your order will be canceled, and you’ll need to place a new order.
Shipping & Delivery
8. How long does delivery take?
Delivery times vary depending on your location and product availability. Most orders are delivered within 3-7 business days. You can track your order in real-time using the "Track Your Order" feature.
9. Do you ship internationally?
Currently, we only ship within [Country/Region]. We’re working on expanding our services to other regions soon.
10. Can I change my shipping address after placing an order?
Yes, you can update your shipping address before your order is shipped. Contact our support team immediately to make changes.
Returns & Refunds
11. What is your return policy?
We offer a [X]-day return policy for most products. Items must be unused, in their original packaging, and accompanied by the invoice. For more details, visit our Return & Refund Policy page.
12. How do I initiate a return?
To initiate a return, log in to your account, go to "My Orders," and select the item you wish to return. Follow the instructions to complete the process. Alternatively, contact our support team for assistance.
13. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to your original payment method or as store credit, depending on your preference.
Payments
14. What payment methods do you accept?
We accept a variety of payment methods, including Credit/Debit Cards, Net Banking, UPI, and Cash on Delivery (COD).
15. Is it safe to use my credit/debit card on Trandze?
Yes, we use secure payment gateways with SSL encryption to ensure your payment details are protected.
Account & Orders
16. How do I track my order?
You can track your order by clicking on the "Track Your Order" link on our website. Enter your order number and email address to view the status.
17. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Go to "My Orders," select the order, and click "Cancel." For assistance, contact our support team.
18. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We’ll arrange for a replacement or refund as per our policy.
Contact Us
19. How can I contact Trandze customer support?
You can reach us via:
Email: thetrandze0@gmail.com
Phone: +91 7667814595
We hope this FAQ section answers your questions. If you need further assistance, don’t hesitate to contact us. Happy shopping with Trandze!